This is not a physical product, only an extended service plan for a product you already own. We will activate the service plan on your behalf within 24-48 business hours. No activation key will be provided.
You can only purchase a service plan on unactivated products, or within a certain time frame if your product is activated as listed below:
Drones: Activated less than 48 hours
Osmo/Ronin: Activated less than 30 days
Zenmuse: Activated less than 48 hours
For a small additional charge, DJI Care Refresh (1-Year Plan) provides 2 replacement units within 1 year, covering accidental damage. Other exclusive services include International Warranty Service, VIP phone service, free two-way shipping, and more. Click here to see the FAQ.
DJI Care Refresh only supports products purchased from official or authorized channels. You can use the International Warranty Service at any DJI authorized repair center across the globe after providing the proof of purchase and confirming the product eligibility.
• Diagnosis standards and replacement fees are subject to the policies of local repair centers. For more details, please contact the Call Center in your local area.
Each time you request a replacement, you'll receive a replacement unit that is new or equivalent to new in performance and reliability.
For DJI OM 4, the first DJI Care Refresh replacement fee is $9 USD, while the second replacement is $12 USD.
If you have a DJI Care Refresh activation card, click here to bind it to your product.